Returns & Refunds Policy

We do not accept returns for change of mind, preference, or other general reasons. Only a product that arrives damaged may be returned, and a return is eligible only if you have taken a video of the package before opening it. Please contact us within 7 days of delivery to report damage.

How to report a damaged product

Email reachthefitcompany@gmail.com with your order number, a description of the damage, and clear photos of the product and packaging. Keep the product, accessories and packaging while we review your request. We will provide return instructions if the claim is approved; please do not send an item back before contacting us.

Resolution

Once we review the evidence and, if requested, the returned item, we will arrange an appropriate replacement or refund for an approved damaged-product claim. Approved refunds are issued to the original payment method, subject to payment-provider processing times. Claims submitted more than 7 days after delivery, or for damage occurring after delivery, are not eligible under this policy.